Privacy Policy
Effective Date: January 2025
This Privacy Policy explains how [Help Me Find Me.co.uk] (“we,” “us,” “our”) collects, uses, and protects the personal information you provide when you visit our website [Insert URL] (the “Site”). Your privacy is very important to us, and we are committed to safeguarding the information you share with us.
By accessing or using the Site, you consent to the collection and use of your information in accordance with this Privacy Policy.
1. Information We Collect Personal Information
Personal information we collect includes details such as your name, date of birth, email address, postal address, telephone number and credit/debit card details (if you are making a purchase or donation), as well as information you provide in any communications between us. You will have given us this information while making a donation, registering for an event, placing an order on our website or any of the other ways to interact with us.
We will mainly use this information:
To process your donations or other payments, and verify any financial transactions.
To provide the services or goods that you have requested.
To update you with important administrative messages about your donation, an event or services or goods you have requested.
To keep a record of your relationship with us.
Where you volunteer with us, to administer the volunteering arrangement.
If you do not provide this information, we will not be able to process your donation, sign you up for a particular event or provide goods and services you have requested.
We may also use your personal information:
To contact you about our work and how you can support Help Me Find Me Community Interest Company
To invite you to participate in surveys or research.
Sensitive Personal Information
If you share your personal experience or the experiences of a friend or relative, we may also collect this health information. If you provide us with any Sensitive Personal Information by telephone, email or by other means, we will treat that information with extra care and confidentiality and always in accordance with this Privacy Policy.
You can of course decide if you want to remain anonymous, if you are happy to share your personal details with staff members or if you would like us to share your story with the media or other parties as part of our work telling people's personal stories about mental health (for example, on our blog).
A special note about the Sensitive Personal Information we hold
Data Protection Law recognises that some categories of personal information are more sensitive. Sensitive Personal Information can include information about a person's health, race, ethnic origin, political opinions, sex life, sexual orientation or religious beliefs.
If you contact us, you may choose to provide details of sensitive nature
We will only use this information:
For the purposes of dealing with your enquiry, training, and quality monitoring or evaluating the services we provide.
We will not pass on your details to anyone else without your explicit consent except in exceptional circumstances. Examples of this might include anyone reporting serious self-harm or posing a threat to others or children contacting us and sharing serious issues such as physical abuse or exploitation.
Where you have given us your explicit consent or otherwise clearly indicated to us (for example, by submitting your story through our 'Your Stories' website page) that you are happy for us to share your story, then we may publish it on our blog or in other media.
Information about Children and Young People
We sometimes receive limited data about children if they decide to fundraise for us, and we will collect data about children for events we organise specifically for young people or where they agree to volunteer for us. Wherever possible, we will ask for consent from parents to collect information about children and young people under the age of 16.
2. How We Use Your Information
Everything we do, we do to ensure that we can help people experiencing a mental health problem get both support and respect. We want to make sure you receive the communications that are most relevant to you, be it through visiting our website or receiving emails, post or phone calls. We want to make sure you receive the best attention when you book on an event, become a member or make a donation.
We use the information we collect for the following purposes:
Providing Services: To create and manage your account, facilitate discussions, and provide mental health resources and support.
Communication: To respond to your inquiries, send updates or notifications, and provide personalised recommendations.
Site Improvement: To analyse user behaviour, improve the Site’s functionality, and enhance your overall experience.
Security: To monitor and maintain the security and integrity of the Site and prevent unauthorised access.
3. Sharing Your Information
We are committed to keeping your personal information confidential. However, we may share non-personal information (such as aggregated data) for analytical and research purposes.
We will not share, sell, or rent your personal information to third parties, except in the following cases:
With Service Providers: We may share your information with trusted third-party service providers who assist in operating the Site, providing support services, and processing transactions. These providers are obligated to protect your information and use it only for the purposes we outline.
Legal Requirements: If required by law, or if we believe in good faith that disclosure is necessary to protect our rights or comply with a legal obligation (such as a court order), we may disclose your personal information.
4. Security of Your Information
We take the security of your personal information seriously. We use industry-standard measures, including encryption and secure servers, to protect your data. However, no system is entirely secure, and we cannot guarantee the absolute security of your information.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on the Site. These technologies help us:
Recognise your preferences and settings
Monitor traffic and usage patterns
Improve the functionality and design of the Site
You can control cookie settings through your browser, but disabling cookies may affect your ability to use some features of the Site.
6. Your Rights and Choices
You have the right to:
Access your information: You can request a copy of the personal information we hold about you.
Correct or update your information: If your personal information is incorrect or incomplete, you can request changes.
Delete your account: You can request to delete your account or any personal information associated with it.
Opt-out of communications: You can unsubscribe from promotional emails or notifications at any time.
To exercise these rights, please contact us at: info@helpmefindme.co.uk
7. Third-Party Links
The Site may contain links to external websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before sharing any personal information.
8. Children's Privacy
The Site is not intended for children under the age of 16. Unless they have for consent from a parent or guardian.We do not knowingly collect or solicit personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page, and the "Effective Date" at the top of the policy will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
helpmefindme.co.uk
Email: info@helpmefind.co.uk
Phone: 07398624778